Repair Charges: Unlocking the
Mystery
Before you arrange to have
any work performed, ask how the shop prices its
work. Some shops charge a flat rate for labor on
auto repairs. This published rate is based on an
independent or manufacturer's estimate of the time
required to complete repairs. Others charge on the
basis of the actual time the technician worked on
the repair.
If you need expensive or
complicated repairs, or if you have questions
about recommended work, consider getting a second
opinion.
Find out if there will be a
diagnostic charge if you decide to have the work
performed elsewhere. Repair shops often charge for
diagnostic time.
Shops that do only
diagnostic work and do not sell parts or repairs
should be able to give objective opinions about
necessary repairs.
Always ask for a written
estimate-if you decide to get repairs
done.
What should a written estimate
include?
| |
- It should identify the car's condition that
needs repair, required parts, and anticipated labor
costs. Get a signed copy of the estimate
|
- It should state that the shop will contact you
for approval before they do any work above and beyond
the specified amount of time or money. State law may
also require this extra step
|
What should I know about the parts to be
repaired or replaced?
Parts are classified
in the following
categories: | |
- New
- These
are parts made to original manufacturer's
specifications, either by the vehicle manufacturer or
an independent company. Some states may require auto
repair shops to tell you if non-original equipment
will be used. Prices and quality of non-original parts
vary-be sure to check on the quality
|
- Remanufactured,
rebuilt and reconditioned - These
are parts that have been restored to a sound working
condition. Many come with a warranty covering
replacement parts, but this does not include the labor
to install them
|
- Salvage -
These are
used parts taken from another vehicle without
alteration. Salvage parts may be the only source for
certain items-especially antique cars or vintage
models, though you should not count on their
reliability
|
| What do I need after the work is done?
| |
- Always ask the repair shop for a completed
repair order, which thoroughly describes the repairs.
Each repair, parts supplied, the cost of all the
parts, labor charges, and the vehicle's odometer
reading when you brought the vehicle in as well as the
date should be included. State law may require that
you ask for the replaced parts
|
